We are committed to providing a safe, respectful, and transparent service. Below you can find key information about your rights and how we work.
Your Data
We collect and use your personal information only to provide support and respond to your enquiry.
Your data is stored securely and handled in line with UK GDPR.
We will never share your information without your consent unless required by law or where there is a risk of harm.
What We Do / Don’t Do
We provide general information, guidance, and signposting on legal and community-related issues.
We do not provide regulated legal advice or act as legal representatives.
Where appropriate, we will refer you to qualified professionals or specialist organisations.
Safeguarding
We are committed to protecting the safety and well-being of all individuals using our services, especially those in vulnerable situations.
If we believe there is a risk of harm, we may need to share information with appropriate services to ensure safety.
Complaints
We aim to provide a high-quality and respectful service.
If you are not satisfied, you have the right to raise a complaint.
Please contact us at:
info@dobrodiy.uk
We will review your concern and respond within a reasonable timeframe.
Full policies are available upon request.